Getting Help

Warning

All emails to helpdesk@wistar.org are no longer supported and will not create a ticket. You must now go to the Help center via https://myapps.microsoft.com

The best way to get help regarding all things on the wi-hpc cluster is to go to Wistar Help Center app in the My Apps portal https://myapps.microsoft.com.

Wistar Help Center

Types of Requests

There are many different types of requests that can be submitted in the new Help Center, but here are the main ones for the wi-hpc cluster.

Errors and/or Job Failures: Report an IT Issue -> Report and issue with HPC
Need Access to Share: Request and IT Resource or Resource Access -> Request access to a resource
Need to install software/application: Request and IT Resource or Resource Access -> Request software or an application
Need an HPC Account: Request and IT Resource or Resource Access -> Request HPC Resource